Refund policy
At ASTRO, we want you to love every purchase. If you're not completely satisfied, we're here to help.
Returns
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
- Items returned without original packaging or showing signs of wear may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Customized or personalized products
- Items damaged through normal wear or misuse
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Exchanges
If you need a different size or received a defective item, please contact us and we'll gladly assist with an exchange.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
For return requests, contact us before sending your package.